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Welcome! Using the Online Service and Managing your Risk You may find it easier to print this user guide whilst following the steps. The following notes act as a guide on how to:
To access the website On the Home Page, click on the members 'Log In' button. You then need to input your username and password (sent by separate email). (Once logged in you can now edit your password to something more memorable from the 'Edit Account' option on the members Log In page on the left hand navigation) If you are a returning member and have forgotten your password you can also request a reminder here. Moving around the site This site has been designed to be as user-friendly as possible but we are always open to further suggestions. As you enter the site for the first time you have a number of options on how you access information. Click on any of the navigation buttons to access information on a particular topic. Alternatively, you can access specific information by a number of routes:
Self-Assessment Questionnaire Ideally if this is your first visit you should begin by auditing your current Risk Management procedures. Begin with the Self Assessments and follow the simple instructions (this is your legally required overall risk assessment of your workplace, and will help you to understand what problems you have and how to remedy them). Follow the questionnaire, step by step, answering all the questions. You may pause and save to file at any point. However, we do recommend you take time out to complete the assessment in one go. It is very likely you will be pleasantly surprised at how much you already have in place. Once you have completed all the questions, you will be able to print an action plan in the form of a ‘To Do list’ of all the things you need to do to improve workplace safety and achieve compliance with the law. The ‘To Do list’ will also guide you and point to areas within the website to achieve, on occasion, an immediate remedy. Health and Safety Management Area To keep up with legislation and set up a health and safety system that protects you and your company you should introduce a management system that can reduce the risk of accidents, litigation and downtime. We continually refer to Health & Safety "being a journey not a destination" this area provides the procedures to help maintain and improve the health, safety and welfare of your workplace. A-Z Guidance The aim of this section is to provide you with a one-stop health and safety reference area, with linked downloadable documentation. This Section will:
Complying with Health & Safety Law in all its guises is not an option, but a demand of law. Ignorance in a court of law is not a defence. Ask the Expert service Our “Ask the Expert” feature provides you with direct 'online' access to a Risk Management Consultant who would be happy to provide guidance by email on any risk management related concern or issue that you have, within a 24 hour service level guarantee. Please keep any documentation that you receive from our experts safe and together for future reference. The document manager mentioned below is the place to store your documentation and create a health and safety file. Download Area Each Download Area provides you with all the key documentation, forms and guidance, which you can view, print out or use as templates to adapt to your organisation's requirements. We also have a section of requested popular HSE documents that provide additional support to our users. Recently we have added a foreign language area. Document Management System Here you can back up and store all your health and safety documentation. Simply download a blank version (right click and 'Save as...') of the selected file to your hard drive; then edit, and save. After this upload to the relevant section. Using this service will enable you to provide documented evidence of compliance and create an online health and safety file. Should you have any difficulty at all, contact us through the Ask the Expert service. Domiciliary Care Guidance Area The needs and risk exposures of domiciliary care providers are unique. By responding to the needs of each individual provider using our risk management service and a long established network of insurance carriers. Domiciliary Care covers services, such as meals-on-wheels, health visiting and home help, provided by a welfare agency for people in their own homes. These types of home care workers can face considerable work related health and safety risks. Although premises are classed as the service providers 'place of work' it is primarily some ones home and it is important to keep this in mind when assessing and ensuring the safety of staff and service users. We have grouped information, guidance and direction by this sector in order to help you. It is designed to address those areas where specific regulations have been put in place governing the particular risks the domiciliary sector may encounter. Issues are addressed not just the rules.
HR Management Section Here we have sections covering the 5 areas of employment:
Click on the relevant section section for a list of issues, key regulations and policies. From within the selected section you can then click on the individual headings to access further information and guidance on your chosen area. Business Continuity Business Continuity Planning encompasses the management processes that identify potential threats that will impact on a business' ability to provide its customers with its products or services and the actions needed to ensure the immediate future following any major disruption. Business Continuity can often be taken for granted. Invariably, business managers believe that they have everything covered because, to date, nothing has gone seriously wrong. Most likely nothing will. But, what if there was a fire, not necessarily a big one, just sufficient to stop your business for a few of days? Would you manage? Would you survive? What if construction work in your area cut through your telecommunication cables, how would you operate until lines where repaired? Do you have back-up contact systems, alternate contact records that are not ‘trapped’ inside your PC? A mobile phone pre-loaded with all your important contacts? Here you can assess your emergency procedures and using the download documents create an important and integral document to keep your business running under difficult circumstances. Driving At Work Use this area to answer any questions you may have about any Occupational Road Risk (ORR) issue, or pick up useful advice on issues ranging from Corporate Manslaughter to reducing your vehicles’ carbon footprint. Company Audit - Start the whole process by carrying out your Company Audit. Once completed, you will have your own bespoke set of remedial actions to ensure compliance with the Law. Driver Audit Manager - Ask your drivers to complete this audit. Ensure you audit all of your employees to pick-up on ‘occasional drivers’. Once all audits are completed review the driver data using the ‘Driver Audit Summary’ document. The Audit can be submitted and saved at any time during input. However, we do suggest you allocate time to complete it in one sitting and view any areas that require action as soon as possible. Policies and procedures - Use this area to find the Policy, Form or Procedure document you need. This will save you hours or days creating new policies and procedures, and ensure you have the very latest legal information contained within them. Document Manager - Upload and store essential documentation in your own personalised document manager. Maintain your ‘audit trail’ by uploading all documents you implement within your organisation here. As they say, if it isn’t documented, it didn’t happen! Only you will be able to access this information using your allocated user name and password. Your membership Regular and good use of our Risk Management service should enable you to effectively manage your risks and enjoy a safer and more productive working environment. It will provide you with documentary evidence of your journey to compliance for any insurance or inspection requirements.
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